The Enforcer
Well-Known Member
[Resolved] Contacting 'actual' Customer Support over the phone did the trick. They submitted a request and within a couple of hours, I received the code. I would highly advise this over using the email method.
~Thanks DOAN
Original Post
** This pertains to Amazon US for the PS4 version of Dead or Alive 5 Last Round
~Thanks DOAN
Original Post
After numerous communications with Amazon, I have reached a definite response that Pre-orders are only valid when placed between Feb 11 & Feb 16th. I have only so many words to express how livid I am at this situation. Since I have seen other members here mention not receiving their pre-order bonus, I thought it may be helpful to consolidate similar issues and find out how this can be resolved.
I have two objectives
1) Request from @Mr. Wah or any of you in contact with Team Ninja any ideas on how this can be addressed.
2) Suggest this community restrict future purchases from Amazon pertaining to pre-orders or suggest Team Ninja discontinue offering exclusives to Amazon based on how this was handled.
Word of pre-order exclusive content through Amazon was revealed as far back as October of 2014. I continued to wait to pre-order to ensure that Team Ninja verified these exclusives. Once they did I pre-ordered the game on January 16th. However, the pre-order bonus did not post until much later.
Reference: http://gematsu.com/2014/10/dead-alive-5-last-round-release-date-announced
Once release date rolled around, I received notification of the game shipping, slated to arrive by the 20th. It arrived on the 18th, and I received no bonus code or email. My first correspondence with Amazon yielded only a message saying I would receive an email around the 20th, or a day after my game arrives.
19th, No Email. Contact Amazon again. This time I receive a message stating that because I pre-ordered the game BEFORE the promotional period I would not be getting a code. All I would receive was a partial refund.
I replied again stating my aggravation with this policy and stated that I would be expecting a code or a full refund. I again received another message stating that the code could not be sent since I pre-ordered the game before the period.
This practice is utter garbage. It has been common practice for years within the gaming industry to accept pre-orders even before exclusives have been announced and then to honor them up until the release date. Developers benefit from this to ascertain metrics regarding potential sales. The tactic of using exclusives is in the interest of the seller. What benefit is this practice to the developer if marketing gain is only made available one week prior to the release.
Hopefully, others who have run into this issue with Amazon can sound off so that Team Ninja knows what has been going on. Understandably, content offered is only additional and likely to be released after 90 days, but for those who altered their buying decisions based on content choice only to receive nothing is poor taste on Amazon's part. They received the full benefits of advertising through exclusives from Team Ninja and other news sites. If they are unable to honor convential pre-order bonuses, they have no business offering exclusive content. GameStop & BestBuy had no problem with issuing their pre-order bonuses, and same for other online retailers from what I've seen based on pictures posted here.
Thank you to those who endured reading this, and to those who can help prep this in a way that might make it into Team Ninja's hands. I know that I can contact Tom or Tani directly, but I thought I'd check feedback here first since they likely have larger problems via Xbox crashing & DLC they are probably swamped with at the moment.
I have two objectives
1) Request from @Mr. Wah or any of you in contact with Team Ninja any ideas on how this can be addressed.
2) Suggest this community restrict future purchases from Amazon pertaining to pre-orders or suggest Team Ninja discontinue offering exclusives to Amazon based on how this was handled.
Word of pre-order exclusive content through Amazon was revealed as far back as October of 2014. I continued to wait to pre-order to ensure that Team Ninja verified these exclusives. Once they did I pre-ordered the game on January 16th. However, the pre-order bonus did not post until much later.
Reference: http://gematsu.com/2014/10/dead-alive-5-last-round-release-date-announced
Once release date rolled around, I received notification of the game shipping, slated to arrive by the 20th. It arrived on the 18th, and I received no bonus code or email. My first correspondence with Amazon yielded only a message saying I would receive an email around the 20th, or a day after my game arrives.
19th, No Email. Contact Amazon again. This time I receive a message stating that because I pre-ordered the game BEFORE the promotional period I would not be getting a code. All I would receive was a partial refund.
I replied again stating my aggravation with this policy and stated that I would be expecting a code or a full refund. I again received another message stating that the code could not be sent since I pre-ordered the game before the period.
This practice is utter garbage. It has been common practice for years within the gaming industry to accept pre-orders even before exclusives have been announced and then to honor them up until the release date. Developers benefit from this to ascertain metrics regarding potential sales. The tactic of using exclusives is in the interest of the seller. What benefit is this practice to the developer if marketing gain is only made available one week prior to the release.
Hopefully, others who have run into this issue with Amazon can sound off so that Team Ninja knows what has been going on. Understandably, content offered is only additional and likely to be released after 90 days, but for those who altered their buying decisions based on content choice only to receive nothing is poor taste on Amazon's part. They received the full benefits of advertising through exclusives from Team Ninja and other news sites. If they are unable to honor convential pre-order bonuses, they have no business offering exclusive content. GameStop & BestBuy had no problem with issuing their pre-order bonuses, and same for other online retailers from what I've seen based on pictures posted here.
Thank you to those who endured reading this, and to those who can help prep this in a way that might make it into Team Ninja's hands. I know that I can contact Tom or Tani directly, but I thought I'd check feedback here first since they likely have larger problems via Xbox crashing & DLC they are probably swamped with at the moment.
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