I think Tom Lee does a pretty good job of that. It's just that the Japanese opposition to what the US players want is so great that his hands are tied. You could put anyone in that spot and it's unlikely anything would change unless they get new Japanese testers who actually want DOA to play like a proper fighter instead of a gambling sim. Shimbori knows what we want and the game was headed that direction (as of E3 2012), but the Japanese have too much influence and things changed.
The sad thing is that it's not Tom's job to be a community manager. If they probably had the money to do so they probably would have already done it.