IKR, their looks really did make them look like they were part of the main story. The thing that kind of weirded me out is how Heather voices both Amy and Marienbard, but it's excusable since alot of the Cas voices were used for even the bonus characters. Plus the game was kind of rushed, it had a lot of content cut, which I guess is why they set the story mode up the way they did, and then they used that stall mode Tower of lost souls to keep the player occupied. I'm to this day stuck on one of the floors, because they give you only a couple seconds to beat these AI that love to block and guard impact AND throw escape...